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Three
Generations of Quality Service and a
Reputation for Reliability.
The Knox family
has been serving local customers
since 1954. James E. Knox, father to
Wally and grandfather of Chad, the current owners, originated the
company, James E. Knox Plumbing, to
offer skilled, reliable, reasonably
priced plumbing installation and
service to the local residents and
contractors.
Wally Knox
joined his father in the business in
1970. The business name was changed
to James E. Knox & Son Plumbing.
With the addition of Wally, the
plumbing company continued to expand
its customer base and provide
accumulated experience of the Father
and Son Team.
In 1975 James
E. Knox & Son Plumbing became
James E. Knox & Son Plumbing and
Heating, Inc. after Wally and his
father saw these 2 types of services
as compatible. The expansion was a
successful transformation and has
proven to be very insightful due to
the current trend toward geothermal
heating and air, which requires both
plumbing and HVAC experience..
Chad Knox,
Wally’s son, joined the company in
1994, establishing a third
generation business. With the
inclusion of Chad, the company continues to grow in
both Plumbing and Heating areas.
Wally and Chad
provide an appropriate combination
of knowledge and skill that comes
with an extensive family history in
the fields of plumbing and heating
and air conditioning.
The Knox family
participants are not limited, but
formerly included Katherine, the
wife of the late James E. Knox, as
Office Manager, currently include
Laurie Knox, as Office Manager and
Claudia, Wally’s wife, as
occasional office replacement
To
add to the extended sense of family
and team, there has been virtually
no turnover rate of Knox employees.
One technician has worked for Knox
for 20 years, while other employees
have been employed for 10, 12, and
17 years. This allows Knox to
provide continuous familiarity with
customers' equipment, as well as
customers' ongoing needs.
The Knox family
business is definitely a team in
action with customer service the top
priority.
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